FAQ

Q1: Are you a factory or trading company ?

A: We are the integration of factory and trade.

Q2: What do you do? What products do you have?

A:xi'an faithful supplies Nootropic ingredients powder, pharmaceutical intermediates (Such as Cosmetic ingredients, Hair care Ingredients, Weight loss ingredients, etc.), Raw materials for animal and plant growth (Such as Veterinary medicine ingredients, Anthelmintics, Synthetic anti-infective materials, Plant growth agent, etc.), Health supplements ( Such as Food additives, Vitamins, Amino acid, Enzyme,ect.), Plant extracts

Q3:How to contact with us?

A:Directly inquiry via intrested products, or through Online service, or Send email by allen@faithfulbio.com, or through WhatsApp : 18092389929,or Call us without any hesitation.

Q4: How is the quality? I want to test.

A:Before production and extraction, we will test all raw materials.Quality is our top priority.All products are strictly tested and confirmed by our QC and QA, approved by Third Party Lab in China.So you will be assured with Good Quality if you choose us. We welcome you test the product and hope to get your feedback.

Q5：What's the MOQ?

A: It is based on the different product. Some are 1g and some are 10g for your evaluation quality of our goods. Plesae be free to consult our salesman.

Q6: Can I get a Free sample?

A:Yes,We can provide free samples.For most products we can provide you a free sample, You only need to pay for Shipping. Plesae be free to consult our salesman.

For a larger quantity, we always support you with better price, and we will have some discount in some especial days.

Q7: What's your main payment method?

A: T/T (Bank transfer), Wechat,Alipay,Credit card payment.

Q8: Have you received my payment? How long will it take?

A:Generally, we can receive your payment the next day, and we will inform you as soon as we receive your payment.

After confirmation payment, we will send out package

Q9：When will you sent out the goods after successful payment?

A: Normally the order will be delivery within 1-3 days after the order confirmed, except the customized products.

Q10：What modes of transportation do you have to choose?

A:We cooperate with HKEMS, DHL, TNT, UPS, FEDEX, EMS, China Air Post ,sea transportation etc.

And with the SAFE SHIPPING in each country, you can receive the goods smoothly.It is fast and safe method.

Q11：How long does it take to the goods arrived ?

A:It is Depending on your location:

For small order, please expect 5-7 days by DHL,UPS,TNT, FEDEX, HKEMS,Netherlands post.

For large order, please allow 5-8 days by Air, 20-35 days by Sea

At the same time, we have warehouses in Germany and California, and some orders can be sent directly from Germany or California.

Q12: From where you send goods?

A:We send goods from Hong Kong, ShenZhen or Shanghai. Goods are packed very well.

Q13:How is the goods packed?

A:We usually send goods with disguise package outside and a double-layer sterile transparent bag inside.We have tried thousand of package methods, it looks serious and discreet.

Q14:How did you clear the customs?

A:By Express: Normally there is no specical need for the recipient to clear the customs. If the customs has an objection, our rich experienced and peofessional group will help you clear the customs.

By Air and by Sea: Our company will cooperate with the recipient to provide relevant documents and information in the customs clearance procedure.

Q15:Do you have a problem whit delivery to my country?

A:Our company has professional couriers.

At the same time, if you are from Europe, the goods can be sent from Germany, and if you are from America or Canada, the goods can be sent from California.

Q16: How can I get a discount?

A:Our products have already given you a discount, and the price is favorable. Orders above $1,000 can enjoy 95% discount, transportation discount or additional sample products. Therefore, for larger quantities, we always support better prices.

Q17: How to proceed order?

A: Please Let me konw the product you are looking for,quantity and the destination country wihch help me to give you a right price;

After you confirm all details of order, pay money in advance and give us Shipping address.We arrange the shipment at first time after receive payment and offer after-sales service after you receive parcel.

Q18:When will I receive the shipping number? Where I can check status of my order ?

A:After the goods are sent out, our staff will send you the shipping number via email, online or WhatsApp ASAP.

You can also check the status online: http://www.17track.net/en

Q19:Will you reconfirm the product with us before shipment?

A:Every goods will be labeled, and we will reconfirm with you before the goods are sent out.

Q20:What if the package is detained by the customs?

A:It's rare for this to happen.At the same time, we all have insurance services. You can buy insurance services just in case.We look forward to long-term cooperation with customers, so we are always very careful in product packaging and transportation.

Q21:How do you treat quality complaint?

A:First, we will never evade problems and responsibilities, and seek an optimal solution through communication.

Second, If there is a real quality problem caused by us, we will send you free goods for replacement or refund.

Q22:What is your Return Policy?

A:Your satisfaction is very important to us. If there are any problems with the product you receive, please contact your account manager within 15 days of receiving of your order. Upon receipt and inspection, Faithful will issue a credit, refund or replacement.

Q23:Is a signature required for the shipping?

A:Our shipping method requires no signature from your side upon delivery.

Note: This compound should be used for research purposes only. All compounds have risks. Please consult your doctor and learn about available studies before consumption. This product is not used to diagnose, treat, cure or prevent any disease.